CANCELLATION FAQ
What if I need to cancel?
Your appointment is very important to us, it is reserved especially for you! We understand that sometimes schedule changes are necessary; therefore we respectfully request at least 24 hours notice for cancellations.
What if I forget an appointment?
Please understand when that when you forget or cancel your appointment without enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive those services.
What happens if I cancel late or no-show?
After late cancellation or no-show of your appointment, you will be required to pay a 50% non-refundable deposit on any future bookings with Roots Salon.
What happens to my deposit?
If you pay a deposit, that money goes towards that appointment's total cost. Therefore you're not out any money unless you don't show up or don't cancel in time. It gives our stylists something for what became unbookable time.
Will I get a reminder?
Our appointments are confirmed by phone in advance! We know it can be hard to keep track of an appointment made months ago.